The answer is a simple tool known as an ARCI matrix. The matrix will provide a clear road-map for any process it is applied to, outlining (for every element within an activitiy, project or process):
- Who is accountable for the task - ultimate accountability lies with just one person
- Who is responsible for the task - the person or group who undertakes the work itself
- Who needs to be consulted on each task - for information or knowledge
- Who needs to be informed on the progress of each task - kept in the loop
The role of any individual or group will change throughout the course of a process or activity, and for especially complicated projects it is crucial to learn when a particular process reaches a milestone where the accountability switches to someone else.
For more information on ARCI matrix's, contact Fusion Business Concepts, a Member of the Sutlet Group. Fusion provide HR consulting and planning services for businesses in Thailand.